Return & Refund Policy

At LAMIA, our products are made to order, including personalized items. Because each order is created specifically for you, we do not accept returns or exchanges for reasons such as changing your mind, ordering the wrong size or color, or providing incorrect personalization information.

Damaged, Defective, or Incorrect Items

Please include your order number and clear photos showing the item and the issue within 7 days of delivery. We will review the situation and, when the issue is confirmed to be caused by a production error, damage during transit, or an error on our part, we will provide an appropriate resolution, which may include a replacement or refund.

Personalized Orders

For personalized products, customers are responsible for carefully reviewing all names, dates, spelling, addresses, and other information provided at checkout.

Your product will be created using the information submitted with your order. We are not responsible for errors or omissions in personalization information provided by the customer.

If additional information is required to complete your order, we will contact you. If we do not receive the necessary information within 48 hours, we may cancel the order and issue a refund.

Order Changes and Address Changes

Because our products are made to order, please contact us as soon as possible if you need to make a change to your order.

Address changes may be requested within 2 hours of placing an order. We will do our best to accommodate the request, but we cannot guarantee changes once production or fulfillment has begun.

We are not responsible for orders that cannot be delivered or are delivered to an incorrect address provided by the customer.

Cancellations

Orders are processed and sent to production shortly after purchase. Cancellation requests are therefore not guaranteed once an order has been placed.

Orders may be cancelled within 1 hour of purchase, provided they have not yet entered production or fulfillment. After this period, cancellation requests cannot be guaranteed.

If we are unable to fulfill an order within the promised or reasonable delivery timeframe, we will contact the customer regarding the delay and, when applicable, provide the option to cancel the order for a refund.

Refunds

Refunds are not provided for buyer's remorse, incorrect size or color selection, incorrect personalization information supplied by the customer, or other issues unrelated to damage, defects, incorrect items, or errors on our part.

When a refund is approved, it will be issued to the original payment method.

Lost or Undelivered Packages

If your order appears to be lost in transit or is not delivered within the expected delivery timeframe, please contact us so we can review the shipment and determine the appropriate next steps.

If a carrier confirms that a package was delivered to the address provided at checkout, we are not responsible for packages that are subsequently lost, stolen, or misplaced after delivery.

Contact Us

If you experience a problem with your order, please contact us through the contact information provided on our website and include your order number and any relevant photos or information.

We are always happy to review order issues and work with our customers to find an appropriate resolution when the problem is caused by an issue with the product, production, fulfillment, or shipping.